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All OLILAB products can be purchased in pharmacies.

Terms of use

These terms determine the procedure for ordering, paying, delivering and returning the products offered on this site. The olilab.eu website can be used for your private use without any charge for use, subjected to the following terms and conditions.

The seller is OLILAB d.o.o., and the buyer is a visitor of these pages who fills out the electronic order and sends it to the seller.

ORDERING

The buyer orders the product or products through an electronic order form. A customer is considered to be any person who electronically orders at least one product, fills in the requested information and sends the order. All prices are quoted in US dollars (USD) or Euro (EUR), with VAT. The goods are ordered electronically, by pressing a specific product and saving it in the cart. Goods are deemed to be ordered at the time the customer chooses and confirms the payment method.

PAYMENT

Ordered products or services will be charged by Croatian post services.

DELIVERY

Orders are packaged in a way that they will not be damaged during normal manipulation. When receiving package, the buyer is obliged to check the condition of the package and, in the event of damage, immediately report the product to the deliverer (employees of the company performing the delivery). The seller waives any liability in respect of any damage that might arise during the delivery.

If the buyer does not receive the goods or the delivery note, after being sent, at the expected time, the buyer has the right to notify the seller in order to take the actions of finding the shipment or to send the replacement shipment.

If the buyer refuses to accept the goods ordered by the seller, the seller has the right to demand from the buyer the reimbursement of all costs related to the delivery.

The seller is obligated to send the shipment to the buyer at the moment he receives a receipt confirming the online transaction. Upon receipt of this confirmation, the seller agrees to send the shipment within 5 (five) working days.

After the deliverer (delivery company) takes the shipment by the seller, the seller is no longer responsible for further delivery and any delays and problems that may arise in connection with further manipulation and delivery of the goods.

RETURN POLICY

Buyer has the right to a justified complaint and to return goods in the following cases:

  • Delivery of goods which is not ordered
  • Delivery of goods with expiration date which has passed
  • Delivery of goods that has a defect or damage that did not occur in the transport

The deadline for filing a complaint is 8 (eight) days from the receipt of the package. In the case of a claim for return of goods for justified reasons, the buyer is obliged to send a written objection to the seller by e-mail to webshop@olilab.hr or to OLILAB d.o.o., Froudeova 7, 10020 Zagreb, Croatia.

For the quicker determination of a specific order to which the buyer has an objection, the complainant prays the buyers to provide the account number and their name and surname. OLILAB d.o.o. will acknowledge receipt of the complaint in writing without delay, and the answer under The Consumer Protection Act must reach within 15 (fifteen) days of receipt of the complaint.

In the case of a justified complaint, the buyer has the right to terminate the contract by refunding the paid amount or replacement for the undamaged and valid product. In the event of damage and / or defect of the goods delivered, the customer should send a photo of the said complaint to webshop@olilab.hr in order to confirm the complaint on the basis of the subsequent physical evidence. OLILAB d.o.o. accepts the return of the defective, defective or incorrectly delivered goods at its expense if it is found that the objection is justified and that the customer has not affected on condition or any lack of package. In the case of a justified complaint, the replacement cost of the product with the new product will be fully paid by OLILAB d.o.o.

All the goods we sell are properly stored in the original packaging. The shelf life indicated on the packaging is valid only if properly stored, as indicated on the product declaration. If the goods are damaged when the goods are taken over from the delivery service and if the buyer notices the reason for the complaint for delivery manipulation, the goods must be immediately advertised to the deliverer because the goods and delivery claims filed after delivery of the delivered goods will not be accepted by the seller.

The requirement for product return is that the product has not been used and is returned to the seller in the same condition as it was in the moment of delivery, in the original packaging, with the declaration and the relevant invoice and documentation.

CONSUMER COMPLAINT

If you are unsatisfied for any reason, you may file a complaint to OLILAB d.o.o. OLILAB d.o.o. allows you to submit an objection via e-mail webshop@olilab.hr. For a faster determination of the specific order you have a complaint, please include in your complaint the account number or your first and last name. OLILAB d.o.o. will acknowledge receipt of your complaint in writing without delay, and the reply to you must reach the law within 15 (fifteen) days of receipt of the complaint.

ONLINE DISPUTE SOLUTION

By special regulation of the European Union, as of 15 February 2016 throughout the EU, online purchase disputes will be possible through the ODR platform that you can access here.

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to substitute products, etc.), you can submit your objection in a quicker and simpler way at the top link. The platform can be used by consumers and merchants, and the complaint can be submitted to any of the 23 official EU languages.

GENERAL

OLILAB d.o.o. reserves the right to change these terms and conditions. All changes will be applied to the olilab.eu site. Buyer is responsible for the accuracy and completeness of the data entered when purchasing. The services provided by the olilab.eu internet store do not cover the costs you incur by using computer equipment and services to access our site. OLILAB d.o.o. is not responsible for the costs of phone, internet traffic or any other costs that may arise. Although OLILAB d.o.o. is striving to provide the best possible service offer, OLILAB d.o.o. can not guarantee that the services at olilab.eu will suit your needs. OLILAB d.o.o. also can not guarantee that the service will be error-free. If an error occurs, please contact our Contact Center or e-mail webshop@olilab.hr to resolve it as quickly as possible.

STATEMENT OF DISCLAIMER

We do not take any responsibility for how you will use product information and information on health disorders (illnesses). Product descriptions are not medical advice as well as tips for diagnosing or treating your problems and can not be a substitute for the expertise and knowledge of pharmacists and doctors. For specific (individual) product performance results, it is not possible to guarantee the results and may differ from the users. The publications and content on the site or any part thereof can not be considered as sufficient basis for making medical, personal, financial or business decisions. OLILAB d.o.o. does not guarantee that the photos of the product are fully in line with the look of the product itself. We are not responsible for any unintended mistakes in product description. There may be differences of real products and photos of the product and the products described in this site. All descriptions are regularly and thoroughly checked.

 

 

We do not take any responsibility for how you will use product information and information on health disorders (illnesses). Product descriptions are not medical advice as well as tips for diagnosing or treating your problems and can not be a substitute for the expertise and knowledge of pharmacists and doctors. For specific (individual) product performance results, it is not possible to guarantee the results and may differ from the users. The publications and content on the site or any part thereof can not be considered as sufficient basis for making medical, personal, financial or business decisions. OLILAB d.o.o. does not guarantee that the photos of the product are fully in line with the look of the product itself. We are not responsible for any unintended mistakes in product description. There may be differences of real products and photos of the product and the products described in this site. All descriptions are regularly and thoroughly checked.

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